Terms of Service

Please read these terms carefully before using our services

1. Introduction and Acceptance

Welcome to Wing Snob ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your use of our website located at snob-wings.click, our mobile applications, and all related services (collectively, the "Services") operated by Wing Snob.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

1.1 Agreement to Terms

Your access to and use of our Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and customers who access or use our Services.

1.2 Eligibility Requirements

• You must be at least 18 years of age to use our Services
• You must have the legal capacity to enter into binding agreements
• You must not be prohibited from receiving our Services under applicable laws
• You must provide accurate and complete information when creating an account

1.3 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

1.4 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after such modifications constitutes your acceptance of the updated Terms.

2. Definitions

For purposes of these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Wing Snob, a food service business operating at 2436 14th St NW, Washington, DC 20009, USA.
• "User," "you," or "your" refers to any individual or entity that accesses or uses our Services.
• "Services" refers to our website, mobile applications, food delivery services, catering services, and all related offerings.
• "Content" refers to all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials.
• "Website" refers to our website located at snob-wings.click and all associated pages and functionalities.
• "Order" refers to a request for food or services placed through our Services.
• "Delivery Zone" refers to the geographical areas where we provide delivery services.

3. Use of Services

3.1 Permitted Use

You may use our Services for the following permitted purposes:

• Personal, non-commercial use in accordance with these Terms
• Browsing our menu and placing food orders
• Making reservations and booking catering services
• Accessing information about our food offerings and services
• Contacting us for customer support or inquiries
• Participating in promotional activities and loyalty programs

3.2 Prohibited Use

You agree not to use our Services for any of the following prohibited purposes:

• Any illegal activities or violation of applicable laws and regulations
• Harmful, threatening, abusive, harassing, or defamatory behavior
• Attempting to gain unauthorized access to our systems or networks
• Infringing on intellectual property rights of Wing Snob or third parties
• Sending spam, unsolicited communications, or commercial messages
• Providing false, inaccurate, or misleading information
• Interfering with or disrupting our Services or servers
• Using automated systems to access our Services without permission
• Attempting to reverse engineer or copy our proprietary technology
• Reselling or redistributing our Services without authorization

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may be required to create an account. When creating an account, you must:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Choose a secure password and keep it confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. Wing Snob will not be liable for any loss or damage arising from your failure to protect your account information.

4.3 One Account Per Person

You may only create and maintain one account. Creating multiple accounts or sharing accounts is prohibited and may result in account termination.

4.4 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, suspected fraudulent activity, or any other reason we deem appropriate.

5. Products and Services

5.1 Food Safety and Quality Standards

Wing Snob is committed to maintaining the highest standards of food safety and hygiene. All our food preparation follows local health department guidelines and food safety regulations. We implement strict quality control measures to ensure the freshness and safety of our products.

5.2 Allergen Information and Disclaimers

IMPORTANT ALLERGEN NOTICE: Our kitchen handles common allergens including but not limited to: wheat, eggs, dairy, soy, nuts, shellfish, and sesame. While we take precautions to minimize cross-contamination, we cannot guarantee that our products are completely free from allergens. Customers with food allergies should exercise caution and consult with our staff before ordering.

5.3 Menu and Pricing

Our menu items and prices are subject to change without notice. We strive to ensure accuracy in product descriptions and pricing, but errors may occur. In the event of a pricing error, we reserve the right to cancel orders or request additional payment.

5.4 Order Acceptance and Modification

• All orders are subject to acceptance by Wing Snob
• We reserve the right to refuse or cancel any order at our discretion
• Order modifications may be possible if requested within 5 minutes of placement
• After preparation begins, orders cannot be modified or cancelled
• We may contact you to confirm order details or address any issues

5.5 Delivery Terms and Conditions

5.5.1 Delivery Zones and Timing

• Delivery is available within our designated delivery zones only
• Standard delivery time is 30-45 minutes, but may vary based on demand and weather
• We provide estimated delivery times, but these are not guaranteed
• Delivery times may be longer during peak hours and special events

5.5.2 Minimum Order Requirements

• Minimum order value of $15.00 for delivery orders
• Delivery fees and taxes are not included in minimum order calculations
• Minimum order requirements may vary by location and time

5.5.3 Temperature-Sensitive Item Handling

We take special care to maintain proper temperatures for all food items during delivery. Hot items are kept hot using insulated containers, and cold items are kept cold using appropriate cooling methods. However, we are not responsible for temperature changes that occur due to delivery delays beyond our control.

5.6 Payment Terms

• Payment is required at the time of order placement
• We accept major credit cards, debit cards, and approved digital payment methods
• All prices are in USD and include applicable taxes unless otherwise stated
• Delivery fees, service charges, and tips are additional
• In case of payment failure, orders will be automatically cancelled

5.7 Food Quality Guarantee

We guarantee the quality and freshness of our food products. If you are unsatisfied with your order due to quality issues, please contact us within 2 hours of delivery for resolution. We may offer replacement items, store credit, or refunds at our discretion.

5.8 Returns and Refunds

Due to the perishable nature of food products, we have specific policies regarding returns and refunds. Please refer to our Refund Policy for detailed information about eligible circumstances and procedures for requesting refunds.

6. Intellectual Property

6.1 Our Intellectual Property

Wing Snob owns all rights, title, and interest in and to our Services, including but not limited to:

• Trademarks, service marks, and trade names, including "Wing Snob"
• Website content, designs, graphics, and user interfaces
• Proprietary recipes, cooking methods, and food preparations
• Software, applications, and technical systems
• Marketing materials, photographs, and promotional content
• Business methods, processes, and trade secrets

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for their intended purpose. This license does not permit you to:

• Copy, modify, or distribute our content
• Use our trademarks or logos without permission
• Create derivative works based on our Services
• Reverse engineer our software or systems

6.3 User Content License

By submitting content to our Services (including reviews, photos, and feedback), you grant Wing Snob a worldwide, royalty-free, perpetual license to use, reproduce, modify, and distribute such content for business purposes.

6.4 Copyright Infringement Reporting

If you believe that content on our Services infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

7.1 Responsibility for Your Content

You are solely responsible for any content you submit, post, or transmit through our Services. You represent and warrant that you have all necessary rights to submit such content and that it does not violate any laws or these Terms.

7.2 License Grant to Company

By submitting content, you grant Wing Snob a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute your content in connection with our Services and marketing efforts.

7.3 Prohibited Content

You may not submit content that is:

• Illegal, harmful, threatening, or abusive
• Defamatory, libelous, or invasive of privacy
• Obscene, pornographic, or sexually explicit
• Discriminatory or promoting hate speech
• Infringing on intellectual property rights
• Containing viruses or malicious code
• Spam or unsolicited commercial communications

7.4 Right to Remove Content

We reserve the right to review, edit, or remove any user content that violates these Terms or is otherwise objectionable, without prior notice.

8. Disclaimers

8.1 "As Is" Service Provision

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. Wing Snob disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.2 Service Availability

We do not warrant that our Services will be uninterrupted, error-free, or completely secure. Service availability may be affected by maintenance, technical issues, or circumstances beyond our control.

8.3 Third-Party Content Disclaimer

Our Services may contain links to third-party websites or content. We do not endorse or assume responsibility for any third-party content, and your interactions with third parties are solely between you and the third party.

8.4 Professional Advice Disclaimer

Any information provided through our Services is for general informational purposes only and should not be considered professional nutritional or medical advice. Consult qualified professionals for specific dietary or health concerns.

9. Limitation of Liability

9.1 Maximum Liability Limits

To the maximum extent permitted by law, Wing Snob's total liability for any claims related to our Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or $100, whichever is greater.

9.2 Excluded Damages

In no event shall Wing Snob be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Punitive or exemplary damages
• Damages resulting from third-party actions

9.3 Food-Related Liability

While we maintain high food safety standards, Wing Snob's liability for food-related issues is limited to replacement of the affected items or refund of the purchase price, except where prohibited by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Wing Snob, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit
• Your negligent or wrongful conduct

11. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications. We do not control these third parties and are not responsible for their content, policies, or practices. Your interactions with third parties are governed by their respective terms of service and privacy policies.

12. Termination

12.1 Termination by Company

We may terminate or suspend your access to our Services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

12.2 Termination by User

You may terminate your account at any time by contacting us or using account deletion features in our Services.

12.3 Effect of Termination

Upon termination, your right to use our Services will cease immediately. Provisions of these Terms that by their nature should survive termination shall survive, including warranty disclaimers, indemnity, and limitations of liability.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the District of Columbia, United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or our Services shall be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved in the courts of Washington, D.C.

13.3 Jurisdiction and Venue

You agree that any legal action or proceeding related to these Terms shall be brought exclusively in the federal or state courts located in Washington, D.C., and you consent to the jurisdiction of such courts.

14. Changes to Terms

Wing Snob reserves the right to modify these Terms at any time. Material changes will be communicated through our website, email notifications, or other appropriate means. Your continued use of our Services after changes take effect constitutes acceptance of the modified Terms.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific Services, constitute the entire agreement between you and Wing Snob.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term.

15.4 Assignment

You may not assign your rights under these Terms without our written consent. Wing Snob may assign its rights to any party at any time.

15.5 Force Majeure

Wing Snob shall not be liable for any failure to perform due to unforeseen circumstances or causes beyond our reasonable control, including natural disasters, government actions, or other force majeure events.

16. Contact Information